1. How do I log in?

To review your account information, click on the "My Account" icon located in the top right hand corner of the navigation bar. Enter your email address and password to access your loyalneeds account.


2.  Are product samples available?

 Yes. We have production samples available to our esteemed customers


3. Made to Order is Available?

Yes. Made to order items are manufactured specifically for each customer


4. Do I have to place an order by phone?

Speaking by phone with a Customer Service representative is the most efficient way to complete your group order.

5. What information do I need to have ready when I talk with Customer Service?

You don't have to make any preparations for your first conversation by phone or email. You will be assigned a dedicated account specialist who will answer your questions and guide you through the entire process from purchase to delivery.


6. Are there discounts for group orders?

There are volume discounts and special offers available for qualifying orders. Your dedicated account specialist can tell you about any discounts that would be available to you.


7. Are Custom Logo and Personalization Services available for group orders?

Yes. Your Account Specialist can provide details on the process and pricing. For custom logo application.


8. How do I subscribe/unsubscribe to loyalneeds email list?

Subscribing to loyalneeds email list gives you access to exclusive previews of our special sales events, information about new product launch and key product advice.


9. Computer Monitor Colour Accuracy?

We do our best to accurately represent the appearance of the products we sell on our online store. However, please keep in mind that if your monitor colour settings have been changed or are not set to the default standard settings, a product's true colours may not appear as they should on your screen.


10. Is shopping at loyalneeds secure?

You can feel completely secure when ordering from loyalneeds. All online transactions at loyalneeds are handled with an industry-standard technology called Secure Sockets Layer (SSL), which encrypts (or encodes) sensitive information before it is sent over the Internet.


11. How do I return an item?

All items returned must be in their original condition with their original packaging, Items must be returned within 10 days of receipt. Washed uniforms will not be acceptable.

If an item was ordered as a set, it must be returned as a set.

Embroidered garments and logo attached garment are not returnable unless we have made an error in embroidering and logo attaching in your garment.

Please allow 14 business days to process your return


12. What is the lead time of dispatch?

We assure you to perform in less time.


13. Any VAS Available?

Yes. We are providing the company embroidery/logo


14. How can I cancel or change my order?

Please remember that in-stock items ordered before 3:00 PM  Monday-Saturday (excluding holidays) will ship the same business day! If you need to cancel or change an order, please call us at 8124736310 during regular business hours or email.


15. How do I exchange an item?

Visit our online returns page where we also provide the option of an easy exchange once you complete the return process or call our support team.


16. Does Loyal Needshave a catalogue?

We do not publish a printed catalogue. Instead we maintain a "live" catalogue on the internet. This way you have access to the newest products, "Everyday Low Prices", and a selection that surpasses any mail order catalogue! 
You can find our entire assortment on our website at


17. What if Loyalneeds is unable to accept my order?

Please note that loyalneeds may be unable to accept or may need to cancel certain orders. We reserve the right, at our sole discretion, to refuse or cancel any order for any reason. Situations that may result in your order being cancelled include limitations on quantities available for purchase, inaccuracies or errors in product or pricing information, or problems identified by our credit and fraud avoidance department. We may also require additional verifications or information before accepting any order. Loyalneeds will contact you if all or any portion of your order is cancelled or if additional information is required to accept your order. If your order is cancelled after your payment has been processed, Loyalneeds will issue a credit to your payment method in the amount of the charge.


18. When will I receive my personalized items?

Please allow an additional 2-4 business days for delivery of embroidered


19. How much does it cost to embroider an item?

Pls discuss with our support team as price will be calculated according to the content.


20. How do I order the correct size?

You can find the size chart for any item on the product page. Simply click on the measuring tape to open the size chart.


21. Can I return or exchange personalized items?

Unfortunately, Loyal Needs cannot exchange or refund any items that are embroidered or label attached unless the item is defective. Please verify all your instructions before submitting your order.


22. How do I place an order?

Ordering from Loyal Needs is simple, easy, and secure. Simply select the colour, size, personalization options (if applicable), and the quantity then click the "Add to Cart" button on the product detail page. The Shopping Cart page will then display the items in your cart and will allow you to change the quantity of each item you've selected or remove items. From the Shopping Cart page, you can either proceed to checkout or continue shopping.

When you have finished shopping, click on the "View Cart" or "Checkout" icon at the top-right of the page to review your selections. When you are satisfied with your order, click the "Proceed to Checkout" icon to complete your purchase.

Note: If you experience any problems with items disappearing from your shopping cart, make sure you have Cookies enabled in your web browser.


23. Who areLoyal Needs typical customers

We have the regular business from our previous and fresh client’s

24. How can I contact Loyal Needs?

Contact Us: 
Phone: 8124736310/9003110240 
Monday-Saturday : 9.30am-7.30pm 

Email:info@loyalneeds.com , loyalneeds@gmail.com

Loyal Needs 
No.118 ,J.N.road,

Anakapudhur ,

Chennai - 600070

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